Blog 7

 Title: Reading Blog 7: EBC Ch. 6 & 7


Summary: Chapter 6 explains when you would send a letter as opposed to when you would post a memo.

It then explains the benefits of writing a letter instead of some digital means of communication. The chapter

also goes into how to write and format a professional letter. a direct message on social media, online customer

comments, instruction messages, and memos. Chapter 7 starts off with explaining how to handle sending

negative messages or posts. It explains how it is important for the receiver to understand the negative

comment and feel as if the sender has sympathy for the receiver. The sender must be flexible and use

different strategies depending on what the bad news is. There is the direct strategy and the indirect strategy.


Comment: When delivering straightforward business news or bad news, it is important to be aware of what

the reader will feel when they read it. Because of this, I find it hard to stay professional when writing emails

to specific people because I do not want to come off as rude or standoffish. I find myself proofreading a

professional email and getting rid of all of the exclamation points that I put at the end of my sentences in

an attempt to sound more friendly. I also never know when to be blunt or when to show more compassion

when giving bad news over email, text, or any other sort of message.


Question: Chapter 6 mentions when a business would send a letter instead of a memo, but are there any times where

an email would be more appropriate than a letter?

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